Getting started with RobinIT

RobinIT helps you access company devices, connect to VPN networks, message teammates, share files, manage software, and complete approval workflows from one workspace. Most day-to-day actions happen in the RobinIT desktop app, especially VPN and remote desktop actions that need access to your computer.

Before you begin

Install the RobinIT desktop app on the computer you use for work.
Sign in with the work account connected to your company workspace.
Complete two-factor authentication if prompted.
Select the correct workspace if your account belongs to more than one company.

Desktop app and web app

Use this	Best for
RobinIT desktop app	Remote desktop, VPN, file upload and download, messaging, software management, app updates, and daily work.
RobinIT web app	Reviewing information from a browser, submitting requests, reading messages, managing admin settings, or opening actions that launch the desktop app.

Main areas in RobinIT

Area	What it helps you do
Devices	Find assigned devices, check whether they are available, choose a remote account, and start a remote session.
Connection	Connect to VPN networks, manage favorite or auto-connect VPNs, and access reserved connections when available.
Message	Chat with people and groups, share files or folders, share meeting links, and review files shared in a conversation.
My Files	Upload, organize, move, copy, download, delete, share, and unshare files or folders.
Requests	Submit device enrollment or unenrollment requests and track active or past requests. Admins can approve or reject requests.
Apps and plugins	Open the tools made available to your workspace and search for apps by name.
Settings	Update profile details, password, two-factor methods, VPN proxy settings, app updates, and service status.
Admin	Manage users, resources, access groups, billing, scheduled tasks, security profiles, and workspace activity. Admin role required.

First sign-in checklist

Open RobinIT and sign in.
If prompted, choose your workspace.
Complete two-factor authentication.
Open Devices and confirm your assigned devices appear.
Open Connection and confirm your VPN connections appear.
Open Settings and check your profile, password, two-factor methods, and app update status.

If something is missing

If you cannot see a device, VPN, file, app, admin page, or request, your account may not have access yet. Refresh the page first, then contact your administrator and include the item you expected to see.

Good security habits

Do not share your password, one-time codes, passkeys, or recovery information.
Lock your computer when you step away.
Keep RobinIT updated from Settings > App Updates.
Use support chat when you need help, and include the page name and action you were trying to complete.