AI assistant and chatbot

The RobinIT AI assistant helps users ask questions, find the right feature, and work through common tasks. Workspace admins may also configure the assistant display name, system instructions, and model deployments when those options are available.

Open the assistant

Open RobinIT.
Choose the assistant or chatbot button when it is available in your workspace.
Type your question in plain language.
Review the answer and follow the suggested steps.

Questions the assistant can help with

How do I connect to a VPN?
How do I start a remote desktop session?
Why can I not see a device?
How do I share a file?
Where do I manage two-factor authentication?
How do I submit or review a request?
What should I include when contacting support?

Tips for better answers

Include the feature name, such as Devices, Connection, Message, My Files, Requests, Settings, or Admin.
Describe what you tried and what happened.
Include the exact error message if you see one.
Mention whether you are using the desktop app or web app.
Do not share passwords, one-time codes, private keys, recovery codes, or other secrets.

Assistant settings

If your role allows it, the assistant settings page lets you update the assistant display name and system instructions. These settings help shape how the assistant responds to users in your workspace.

Assistant deployments

Admins may see an Assistant Deployments page. Use it to review current deployments, create a deployment from an available model, and manage deployment names or model versions. If no deployments or models are listed, your workspace may not have AI resources provisioned yet.

When to contact support

If the assistant cannot solve the issue, use support chat or contact your administrator. Include a short summary of the question, what the assistant suggested, and where you got stuck.

AI Assistant