Devices and remote desktop

The Devices page shows the computers and remote resources assigned to your account. Use it to search for a device, confirm it is available, connect to the required VPN when needed, and start a remote desktop session.

Who can use this

Any user with device access can use the Devices page. The devices you see depend on your access groups, assigned resources, and company configuration.

What you can do on the Devices page

• Search for devices by name.
• Filter or clear filters when the list is empty.
• Review device availability before connecting.
• Start a remote desktop session from the desktop app.
• Choose a remote account when the device has multiple available credentials.
• Connect to the required VPN before starting a session, when RobinIT prompts you.

Connect to a device

1. Open Devices.
2. Search for the device name if the list is long.
3. Select the device you want to access.
4. Choose Connect.
5. If RobinIT asks you to connect to a VPN first, choose Connect VPN.
6. If prompted, select the remote account you want to use.
7. Wait for the remote desktop session to open.

When RobinIT asks for a VPN

Some devices are only reachable from a specific company network. If you are not connected to that network, RobinIT may ask whether to connect the VPN before starting the remote session.

• Choose Connect VPN when you want RobinIT to connect to the required network first.
• Choose Continue without VPN only when you know you are already connected another way.
• If RobinIT says no VPN is available for the device network, ask an administrator to check your VPN and device access.

Remote account selection

Some devices provide more than one remote account. If the Select Remote Account window appears, choose the account that matches the work you need to do. If no accounts are available, the device may not be fully configured yet or your account may not have permission.

Device status and empty states

What you see	What it means	What to do
No matching devices	Your search or filters are hiding the device.	Clear filters or search for a different name.
No devices yet	No devices are assigned to your account.	Ask an administrator to confirm your access.
Device unavailable	The device may be offline, stopped, or not reachable.	Refresh the page, wait for the device to come online, or contact the device owner.

If remote desktop does not open

• Confirm you are using the RobinIT desktop app.
• Refresh the Devices page and try again.
• Check whether a VPN is required and connect it first.
• Make sure the selected device is online or running.
• If you launched from the web app, allow the browser to open RobinIT.
• Contact an administrator if the device is missing, has no remote accounts, or repeatedly fails to connect.